Refund Policy

Last Updated: 1/16/2026
Business: ClashLobby Technologies • RC: 8997350

ClashPoints Purchases

ClashPoints purchases are non-refundable once credited to your account.

Exceptions:

• Duplicate charges will be refunded within 48 hours
• Payment errors (amount charged but CP not credited) resolved within 24 hours
• Payment processor fees are non-refundable

Tournament Premium Entry

✅ Full Refund Eligible If:

1. Tournament Cancelled by Admin
   • Full refund of premium entry
   • Processed within 24 hours
2. You Leave Before Tournament Starts
   • Full refund while tournament status is "upcoming"
   • No refund after tournament begins
3. Opponent No-Show
   • Full refund if opponent doesn't join within time limit
   • Admin verification required
4. Technical Error Prevents Match
   • Platform-side technical issues only
   • Must be reported immediately
   • Subject to admin investigation

❌ No Refund If:

• Tournament has already started
• You lose the match fairly
• You get suspended/banned during tournament
• You submit invalid proof
• Internet or device issues on your side
• Game server issues (external to ClashLobby)

Withdrawal Refusals

If a withdrawal is rejected (failed KYC, fraud detection):

• ClashPoints return to your account immediately
• No refund to original payment method
• Resolve verification issues before re-attempting withdrawal

Refund Processing Time

• ClashPoints refunds: Instant (credited to account)
• Bank refunds: 3-7 business days
• Refund requests processed: Within 1-3 business days

How to Request a Refund

1. Contact support@clashlobby.com
2. Provide:
   • Transaction ID or reference
   • Reason for refund request
   • Any supporting evidence
3. Admin review within 24-48 hours
4. Decision communicated via email

✅ Refund eligibility is determined by admin review.

Fraud Prevention

• Repeated refund requests may be flagged for review
• Refund abuse will result in account suspension
• False refund claims may result in permanent account restriction

Disputes

If you disagree with a refund decision:

1. Reply to the decision email with additional information
2. Admin will conduct final review
3. Admin decision is final after review

Contact for Refunds

For refund inquiries, contact us at:
Email: support@clashlobby.com
WhatsApp: +2349034187402
Business Hours: Monday-Friday, 9AM-6PM WAT
Response Time: 24-48 hours